Definitions
The Customer - person, business, or any entity which purchases any product from the Company.
The Company - represented by Quality Italia, as a business entity.
Standard Product - any product sold by the Company which is pre-designed, and pre-built, without Customer requirements, and is sold to the general public via existing inventory.
Commissioned Product - any product created and sold by the Company, to a specific Customer's requirements and payment.
The Website - the Internet website located at this address: http://www.qualityitalia.co.uk/
Return Policy
After an order is placed, and shipped to the Customer, refunds are allowed under these specific conditions: Returns received by the Company within 14 calendar days from the original ship date, considering the product is in original condition (the condition of the product prior to shipment from the Company to the Customer) will receive a full refund of the price paid by the Customer for the product only.
Shipping charges will not be refunded in any case.
Returns received by the Company, within 14 calendar days from the original ship date, whereby the product is not in original condition will not be subject to a full refund. The amount refunded will be less than 100% of the original price paid by the Customer. The refund amount, in this situation, is determined solely by the Company. In the event the Customer believes the product may not be in original condition, the Company advises the Customer to contact the Company to discuss and formulate and agreement on the amount to be refunded, prior to the return of the product.
Returns received after 14 calendar days from the original ship date will not receive a full refund. A partial refund may be granted to the Customer, whereby the amount to be refunded will be determined solely by the Company.
For Commissioned Products, no refund is available, unless prior specifications, stated in writing by the Customer, were not met by the Company. In this case, any refund will be determined solely by the Company, upon receipt of the item in it's original condition.
Any refund, whether in part or whole, will be made within 30 days after receipt of the product by the Company.
Cancellations
Orders may be cancelled prior to shipment only. In the event of a cancellation of an order, prior to shipment, all charges will be refunded to the Customer.
Cancellations of Commissioned Products are acceptable only prior to the commencement of work on the Commissioned Product by the Company. In the event a cancellation is requested by the Customer, in writing, after work on such Commissioned Product has commenced, a partial refund of paid charges may be available to the Customer. The amount to be refunded in this case is determined solely by the Company, and is dependent on various conditions, including but not limited to the amount of time and work already performed, the amount of material already consumed for the Commissioned Product, and other factors.
Commissioned Products
While most products sold by the Company are designed and pre-constructed, and sold from existing inventory, some products may be custom made to the Customer's specific order and requirements.
The Company may agree to create a product which meets the Customer's specifications. For Commissioned Products over £300/€450/$600, a 50% deposit (prior to the commencement of work by the Company) is required, the remaining 50%, plus shipping, is due upon completion of the Commissioned Product. For items under £300/€450/$600, full payment is required at order date.
The time between the Customer order to the ship date can vary depending on workload, complexity of the Commissioned Product, as well as other factors. The Company and the Customer must agree on the ship date for a Commissioned Product prior to the commencement of work.
Receipt of Damaged Product
In the event a Product or Commissioned Product is received damaged, it must be documented with the delivery company at the time of the delivery, by the Customer. The delivery driver must wait while you inspect. If the driver does not agree to wait, note this on the bill of delivery, WHEN YOU SIGN accepting delivery. NOTE ON THE DELIVERY SLIP before you sign your name, if the shipping box shows any signs of damage on the outside. In all such damage or potential damage cases, in order to support any potential claim for damages, the Customer must notify the Company within 3 business days by phone or email.
When a Product or Commissioned Product arrives, whether by UPS, FedEx or Common Carrier (other truck), the Customer is responsible for IMMEDIATELY determining whether the (1) box is damaged or (2) if the product inside is damaged. When you sign for a package without any further WRITTEN comment, you are waiving ALL rights that both you, the Company AND the Shipping Company have to claim freight damage. Often boxes appear damaged on the outside, but the products, which are carefully packed for shipping by the Company, are fine inside. However, if the Customer suspects the contents of a package might be damaged, and cannot open the package, the Customer must write that down with the delivery person when signing for that delivery. Sometimes a box is simply left outside on the Customer's doorstep. In all cases, the Customer must open boxes IMMEDIATELY and carefully inspect for damage. If damage has occurred, notify the Company IMMEDIATELY by email and follow up by phone.
Claims of damage, not reported by the Customer to the Company, received after 3 business days from the Customer's receipt of the Product or Commissioned Product, will not be honored by the Company.
Shipping
Ground Shipping is $10 for Order under 100, $20 for Order $100 - $250 and $30 for orders over $250. There is an extra charge for 2 day, 3 day or overnight shipping.
Forms of Payment
1) Credit Card (Visa and Mastercard only)
The Company accepts payments via credit card, specifically Visa and Mastercard, solely through it's online shopping cart and payment system through the Website.
2) Paypal
The Company accepts payments via Paypal. Please refer to Paypal for information concerning policies and conditions of the use of this payment form (http://www.paypal.com/).
No product will be shipped prior to the confirmed receipt of payment from the Customer.
Pricing
Pricing is subject to change without notice. Prices are stated on every product, and are subject to change without notice. Once the Customer purchases a product, the specific price of the product purchased by the customer will not change, while like products still available to the general public are subject to change without notice.
Security Policy
The Company uses, via the Website, industry standard Secure Socket Layer software (SSL) to encrypt your personal and credit card information during the order checkout process.
Any and all customer information, including but not limited to: name, address, payment information, price paid, email address, product ordered, and all correspondence between the Company and the Customer will not be divulged to any outside party without due process of law governing such transactions as stated in the country of Italy, province of Palermo.
Other Terms and Conditions
Controlling Italian Law governs actions that are related to the terms on this page. The Customer agrees to the Italian court's jurisdiction for resolution of disputes that are related to using the Website and these Terms.
The Company does not waive the right to enforce the terms if any provisions in these Terms are not enforced. The agreement between the Customer and the Company is comprised of the Terms and supersedes any prior agreements or discussions between the parties regarding this subject matter. Using the Website is subject to additional disclaimers and/or caveats that can appear throughout the site of the Website.
The Website is for the personal use by the Customers only and may not be copied, published or used for any commercial purposes without prior written consent of the Company.
The Company accepts no liability without limitation for any losses or damages to property or person arising from using the Website, including any loss of profit, damage to equipment or data, interruption of business, or any other damage, direct or accidental. The Company also accepts no responsibility for prolonged use of telephone lines as a result of viewing the Website & the use of the links to other websites.
The Website may be linked to other Internet sites that are not under its control and these sites do not represent an endorsement of the Website. The Customer acknowledges that these links are provided by the Website only as a convenience. It is agreed that the Company cannot be held responsible the linked sites' content.
The Customer agrees that the quality of materials and third party content on the Website can be affected by inaccuracies and/or typographical errors on the Website. The Customer agrees that neither the Website nor the Company has independently authenticated or verified third party content or materials. The Website does not warrant third party content or material's accuracy or timeliness. It is also agreed upon that the Company will not be liable for omissions in third party materials and content, even if provided by the Website or a third party.
General Use Restrictions
The contents of Website are the property of the Company, and are copyrighted. Use of the material on the Website without authorization may be a violation of communication statutes and privacy and copyright laws.
Limitation of Liability
THE COMPANY HAS NO LIABILITY TO ANY THIRD-PARTY CLAIMING THROUGH THE CUSTOMER OR THE CUSTOMER FOR ANY DAMAGE SUFFERED AS A CONSEQUENCE OF DISPLAYING, COPYING, OR DOWNLOADING THE WEBSITE'S MATERIAL, TO THE MAXIMUM EXTENT PERMITTED BY LAW. THE COMPANY, IN NO EVENT, WILL BE LIABLE TO ANY THIRD-PARTY OR THE CUSTOMER FOR ANY CONSEQUENTIAL, PUNITIVE, EXTRAORDINARY, INDIRECT, OR INCIDENTAL DAMAGES (INCLUDING THE LOSS OF DATA, REVENUE, PROFITS OR ANY OTHER ECONOMIC ADVANTAGE) EVEN IF IT ARISES, HOWEVER, THAT THE COMPANY HAS BEEN PREVIOUSLY ADVISED OF PROSPECTIVE POTENTIAL DAMAGE, WHETHER IN TORT OR FOR BREACH.
Order Processing
After an order is submitted, the Customer will receive a computer-generated confirmation that the order was placed with the Company.
If payment is received via credit card, orders will be shipped within 48 hours of payment confirmation.
If payment is received via Paypal, orders will be shipped within 48 hours of receipt of fund by the Company, via Paypal. |
